Knowledgebase
How can I contact a publisher?
Posted by on 19 February 2018 05:18 PM

Use your Communications Centre tab to contact your publishers.

Send a New Message to a specific publisher

Within your merchant interface, you can send a specific publisher a direct message.

Under the Communications (envelope) tab, click on the New Message option.

Select which publisher you wish to contact and write a Subject and your Message, and click Send.

When/if the publisher replies, you can see the message in your account Inbox.

Send a Newsletter

Send a Newsletter feature gives you the opportunity to compose a newsletter to affiliates already subscribed to your programmes. Be sure to keep affiliates updated on any changes to your programmes with things such as changes in commission, any new banners and vouchers you have added, and any other relevant changes.

Once approved by the Support team, the newsletter will be sent directly to the publisher/s.

You can choose to either send the newsletter to all of your affiliates, affiliates subscribed to a particular programme or to affiliates in groups you have created.

We now have also now allowed you the ability to insert a Tracking Link, Publisher Name, and Programme Link into Welcome Emails and Newsletters.

To add tracking links to your newsletters sent to publishers, use {$Affiliate_Link}. This will make it a lot easier for publishers to promote an advertiser's programme, allowing them to include deeplinks directly to your products quickly.

To provide a link directly to a specific page, just use {$Affiliate_Link}http://www.test.co.uk/product.htm, replacing the URL with your own. Make sure you include "http://" or "https://".

Please do not hyperlink any tracking links or deeplinks.

If a publisher is signed up to two of your programmes, then the tracking link won't show.


Add a News Article

News Articles go out to all of the publishers on the network. Once articles are approved by the Support team, they will appear within the publisher interface. 

Please note that these do not get sent directly to publishers. 



Welcome Emails

Welcome Emails get automatically sent out to publishers when they sign-up to your programme. Each programme requires a different welcome email.

We typically advise these to include a brief company description, the Offer Text and CPA/CPL rate for this programme, your PPC Policy, and a contact email.

Make sure you keep these up-to-date and correct in accordance to the current set-up of your programme and any changes to commission you make.



*Please note we cannot give out publisher contact details without permission. If you still have problems contacting publishers please let us know.*

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