Knowledgebase
I’ve forgotten to cancel sales. How to cancel sale? What is yours validation period?
Posted by Tatyana Tavares on 14 June 2016 11:02 AM

5-Day Validation Period

Our system allocates commission to publishers in real-time. However, if you need to cancel a transaction, this must be done within 5 days of the transaction or 120 hours. After this point the commission is guaranteed to the publisher and is not refundable. Check Transactions screen is only used for 5 day validations, and the option to cancel (the tick box) disappears after that time on all programmes.

Please follow below steps to validate transactions:

  1. Log into your Affiliate Future account.
  2. Go to Reporting tub on your left hand side.
  3. Click on Select Transactions option.
  4. In Select Transaction page, select date range and run report.
  5.  Last “Action” column of the report table gives you an option to cancel transaction.
  6. Please tick the Cancel box next to the invalid transaction.
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