Knowledgebase
What happens if somebody blocks my cookies/My sale did not track?
Posted by Tatyana Tavares on 19 November 2015 12:01 PM

This happens rarely, because most shopping sites and a good proportion of the Internet will not work without cookies. Our privacy policies allow us to track close to 100% of the sales through our network. However, if this does occur, an untraced transaction will result. If this were to happen, you can add an untracked transaction by going to the reporting section of your account and clicking on Untracked Transactions - Add.

Make sure that all of the relevant boxes are filled in. 

The relevant merchant will have 30 days to either approve, decline or dispute the untracked transaction. If the merchant does not reply within the 30 days the pending transaction will be approved automatically

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