How do I cancel a transaction?
Posted by James Little (Import) on 19 February 2018 12:24 PM

If you need to cancel a transaction on the network so that the commission will not be paid out, please go to Programmes > Check Transactions > Transactions.

Locate the transaction(s) which are invalid either by transaction reference or date range of the transaction, and select the "cancel" button under the 'Action' column. The next page will take you to a drop down menu from which you can select the reason for cancellation.

Please note that the cancellation reason will go back to the affiliate, so ensure that the reason is relevant and informative.

You need to ensure you check your transactions within set cancellation period, and cancel any transactions you deem necessary to cancel. After this period the transactions are locked. If you are unsure of your cancellation period on the network, or would like to change the cancellation period, please contact the support team or raise a ticket.

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